Legal notice

Last Updated: May 2026 | Shopify Legal Notice page + TOS addendum

1. NATURE OF THE PRODUCT — WELLNESS DEVICE, NOT MEDICAL DEVICE

The velumā mask™ is a consumer wellness product. It is not a medical device, prescription device, or FDA-cleared therapeutic device. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

The velumā mask™ is FCC and CE certified. These certifications relate to electromagnetic compatibility and consumer product safety standards. They are not regulatory approvals of therapeutic efficacy or medical benefit. No representation is made that FCC or CE certification validates any health claim associated with the product.

2. NO MEDICAL CLAIMS

velumā makes no representation that use of the velumā mask™ will treat, reduce, reverse, or cure any skin condition, medical condition, or health concern. Any references on our website, social media, advertising, or marketing materials to skin appearance, texture, tone, firmness, or radiance reflect general wellness positioning and individual user experience — not medical outcomes.

Statements such as "skin looks more radiant" or "reduced appearance of fine lines" describe subjective cosmetic experiences reported by individual users. These statements are not clinical claims, are not universally applicable, and should not be interpreted as guaranteed outcomes.

3. SCIENTIFIC REFERENCES AND THIRD-PARTY RESEARCH

velumā may reference or link to peer-reviewed studies, scientific publications, or third-party research relating to red light therapy, photobiomodulation, or LED light technology. These references are provided for general informational and educational purposes only.

Important limitations apply to all such references:

(a) Third-party studies are conducted independently and are not sponsored, funded, or controlled by velumā.

(b) Referenced studies may involve different devices, wavelengths, irradiance levels, treatment protocols, or subject populations than those applicable to the velumā mask™ specifically.

(d) Linking to or summarizing a third-party study does not constitute an endorsement of that study's conclusions, nor a claim that the velumā mask™ produces equivalent outcomes.

(e) Scientific research on red light therapy is ongoing. Individual results vary. No scientific consensus exists on the efficacy of at-home LED devices for any specific cosmetic or health outcome.

You should not interpret any scientific reference on our website as a representation that the velumā mask™ has been clinically tested, peer-reviewed, or scientifically validated for any specific outcome.

4. INDIVIDUAL RESULTS DISCLAIMER

Results from use of the velumā mask™ vary significantly by individual. Factors including skin type, age, baseline skin condition, consistency of use, concurrent skincare routine, diet, hydration, sun exposure, and other lifestyle variables all influence individual outcomes. No specific result is promised, implied, or guaranteed.

Testimonials, before-and-after references, and user-reported experiences shared on our website or in our advertising reflect individual experiences. They are not representative of average or expected outcomes and should not be interpreted as typical results.

5. CERTIFICATION AND SAFETY STATEMENTS

The velumā mask™ has obtained FCC and CE certification. The scope of each is as follows:

• FCC certification (Federal Communications Commission, United States) confirms that the device meets electromagnetic interference standards for consumer electronics. It is not a safety, efficacy, or medical approval.

• CE marking (European Conformity) indicates the product meets applicable EU product safety directives for general consumer use. It is not an approval of therapeutic or medical benefit.

velumā does not claim that the device has received FDA clearance, FDA approval, or any other regulatory authorization for medical or therapeutic use. Any reference to these certifications is limited to their actual regulatory scope as described above.

6. ADVERTISING AND MARKETING ACCURACY

velumā is committed to truthful, substantiated advertising. We do not make claims about the velumā mask™ that we cannot support. Where user testimonials or results language is used in advertising, it reflects the genuine reported experience of individual users and is not intended to represent typical outcomes.

7. DISPUTE RESOLUTION — BINDING INDIVIDUAL ARBITRATION

Any dispute, claim, or controversy arising out of or relating to your purchase or use of velumā products, or to any statement, representation, or advertising by velumā, shall be resolved by binding individual arbitration rather than in court, except where prohibited by applicable law.

By purchasing from velumā, subject to the enforceability of governing laws in your jurisdiction, you agree that:

(a) You waive any right to participate in a class action lawsuit or class-wide arbitration against velumā;

(b) Any claim must be brought in your individual capacity and not as a plaintiff or class member in any purported class action;

(c) Arbitration shall be conducted under the American Arbitration Association (AAA) Consumer Arbitration Rules, available at www.adr.org;

(d) The arbitration shall take place in the jurisdiction where velumā is headquartered, or via remote hearing where applicable rules permit;

(e) The arbitrator's decision shall be final and binding, subject only to the limited grounds for review under the Federal Arbitration Act.

This arbitration agreement does not apply to claims that cannot legally be subject to arbitration, or to small claims court actions within the jurisdictional limits of such courts.

8. CLASS ACTION WAIVER

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND velumā AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and velumā agree in writing, no arbitrator or judge may consolidate more than one person's claims or preside over any form of representative or class proceeding.

If this class action waiver is found to be unenforceable, then the entirety of the arbitration agreement in Section 7 shall be null and void.

9. LIMITATION PERIOD FOR CLAIMS

To the fullest extent permitted by applicable law, any claim arising out of or related to your purchase or use of velumā products or your interaction with our Services must be brought within one (1) year of the date on which the claim arose. Claims not brought within this period are permanently barred.

10. NOTICE TO CALIFORNIA RESIDENTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other applicable California law. Please review our Privacy Policy for details.

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